1. Introduction
RocketVPS ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our website and services.
2. Information We Collect
We collect information you provide directly, including:
- Name, email address, and contact details
- Billing and payment information
- Account credentials
- Support ticket correspondence
We also automatically collect technical data such as IP addresses, browser type, pages visited, and usage timestamps.
3. How We Use Your Information
We use your information to:
- Provision and manage your hosting services
- Process payments and send billing communications
- Respond to support requests
- Detect and prevent abuse, fraud, and security threats
- Comply with legal obligations
- Send service-related announcements (not marketing without consent)
4. Data Sharing
We do not sell your personal data. We may share data with trusted third parties only where necessary to deliver our services, including payment processors, infrastructure providers, and fraud prevention services. All third parties are contractually obligated to protect your data.
We may disclose your information if required by law, regulation, or a valid legal request.
5. Data Retention
We retain your data for as long as your account is active or as needed to provide services and comply with legal obligations. When you close your account, personal data is deleted within 90 days, except where retention is required by law.
6. Cookies
We use strictly necessary cookies to operate our platform (session management, authentication). We do not use tracking or advertising cookies.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Data portability
To exercise these rights, please contact us via a support ticket.
8. Security
We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and access controls. However, no system is completely secure and we cannot guarantee absolute security.
9. Changes to This Policy
We may update this policy from time to time. Significant changes will be communicated via email or a notice on our website. Continued use of our services after changes constitutes acceptance.
10. Contact
For privacy-related inquiries, please open a support ticket.